Frequently Asked Questions

Everything you need to know about shopping with Pink Lily.

How long will it take for my order to ship?

We strive to process all orders within 2-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.

What is your return policy?

We offer returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.

How do I know what size to order?

Each product page features a specific size chart and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

Can I change or cancel my order after it has been placed?

Because we work quickly to get your order out the door, we are unable to make changes or cancellations once an order has been submitted.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Sezzle for interest-free installments.